Privacy Policy

When you submit our Request a Quote form or contact us, we collect the details you provide — such as your name, phone number, email address, the service you need, document type, destination country, and any message or document you choose to upload.

We only ask for information that helps us understand and respond to your request. Please do not upload unnecessary sensitive information. Send only the documents relevant to the service you are requesting.

We use the information and documents you share solely to review, prepare, and process your request, to communicate with you about it, and to provide the document preparation, legalization support, application review, embassy submission support, and tracking services you ask for.

We do not sell your personal information, and we do not use your uploaded documents for any purpose other than reviewing and processing your request.

Documents you upload through our website are transmitted to us so a member of our team can review your request. Files are accepted only in safe document and image formats and are subject to a size limit. We retain your information and documents only as long as needed to provide the service you requested or as required to keep reasonable business records.

Because document legalization and visa processes are handled by third parties such as Global Affairs Canada, provincial authorities, embassies, and consulates, completing a service may require us to share specific documents with the relevant authority on your behalf and with your knowledge.

Form submissions are delivered to us by email through a third-party email provider. By submitting the form you agree to be contacted about your request. You can also reach us directly at info@visajet.ca or +1 819-635-8787.

Our website may use privacy-respecting analytics to understand general usage and improve the site. Any analytics are configured to avoid collecting unnecessary personal data, and we never place sensitive personal information in website addresses.

You may ask us what information we hold about you, request that we update or delete it, or withdraw a request, by contacting info@visajet.ca. We will respond within a reasonable time.

If we make material changes to this policy, we will update the date at the top of this page.